Receiving a live animal shipment can be nerve-wracking if you do not know what to expect. This guide walks you through exactly what happens when your animal arrives.
Receiving a live animal shipment requires preparation and a calm approach. Here is exactly what to expect and what to do.
Before Delivery Day Have your enclosure fully set up and at proper temperature/humidity for at least 48 hours before delivery. Have your vet's number ready.
On Delivery Day FedEx Priority Overnight delivers by 10:30am in most areas. Be home or arrange for someone to receive the package. Do not leave the box in direct sun or extreme cold.
Opening the Box Open carefully with scissors â never a knife. The animal will be in a secure bag or container inside. Do not startle it.
The Acclimation Period Place the animal in its enclosure and leave it alone for 48-72 hours. Do not attempt to handle. Do not feed for the first 48 hours. Let the animal settle completely.
Normal Signs After Shipping Hiding constantly, not eating, stress coloration (in reptiles), and inactivity are all normal for the first few days. Give your animal time.
When to Be Concerned Contact us immediately if the animal appears injured, unable to move properly, or has visible health issues on arrival.